Accessibility

Don’t hesitate to contact us in advance if you have high dependency needs, questions about accessing performances, or any other enquiries that are not answered below.

Blue Badge Car Parking

We have a small Blue Badge Car Park operating just opposite the entrance; spaces within the blue badge car park are limited, there are less than 100 spaces. You must get there early as they will be allocated on a first-come, first-served basis.

If you miss out on a car park space and it’s essential you drive to the event, Lewisham will allow Blue Badge holders to park in bays marked ‘Disabled’ or ‘Pay and Display’ for an unlimited time.

Please note your Badge must be in date and must display your picture.

Accessible Toilets

Accessible toilets are located within Kisstory on Blackheath , the Welfare Tent, and each toilet block. These will be indicated on the Access Map.

Seating

There is seating in the VIP areas for VIP and Kings row customers.

There is some additional seating across the site; however, this is limited and is within picnic areas only.

Personal chairs and stools are permitted, however within allocated areas of the site to comply with H&S, you will see signage positioned saying “own seating areas” and an arrow pointing down so you can sit within this area, there are several of these areas allocated throughout the site.

If seating is compulsory to your enjoyment of the event due to medical circumstances there is a small viewing platform.

Hidden Disabilities

We understand that a hidden disability is not immediately apparent. If you would like support or advice once inside the festival, our Welfare Manager will be the main point of contact and is based at the Welfare tent. Or don’t hesitate to contact us in advance with your questions to info@kisstoryonblackheath.com

Personal Assistance Tickets

A Personal Assistance ticket is available to customers requiring assistance attending the event.

If you require a Personal Assistance ticket, please purchase your ticket first and then apply for your PA ticket by emailing info@kisstoryonblackheath.com

We offer one Carer ticket free of charge to provide the support you need and additional assistance during the event.

We will require evidence of disability dated within the last 12 months before issuing a Carer ticket.

We also offer the following:

Disabled Toilets
Disabled Queue lane
Disabled viewing area
Disabled access to bars

The name on the documentation must match the name on the ticket already purchased for this event.

An assistant ticket must be requested within seven days of purchasing the ticket.

Once an event sells out, assistant tickets can only be issued if we legally issue more tickets.

Forms of accepted evidence are listed below and dated within the last 12 months.

Disability Living Allowance (DLA)
Personal Independence Payments (PIP)
Receipt of either the Severe Disablement Allowance or Attendance Allowance.

Blind or partially sighted registration certificate (BD8 or CVI Certificate) or evidence from an eye specialist, for example, an optometrist, that the individual would qualify to be registered as severely sight impaired (blind) or sight impaired (partially sighted).

To apply for a Carer ticket, please email Info@kisstoryonblackheath.com  with your booking reference and one item from the list above within seven days of purchasing your ticket.

Any Carer ticket requests after this date are not guaranteed.